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Check that your device supports eSIM and is carrier-unlocked before purchasing. Choose your destination, compare the data allowance, validity and network details, then complete checkout.

Connect your phone to a stable internet connection. Open the installation instructions provided with your eSIM and use your device’s Add eSIM option to scan the QR code. Keep those instructions available until setup is complete.

If scanning is not possible, look for the manual installation details supplied with your plan. Enter the provided address and activation code exactly as shown. If those details are missing or rejected, contact support before attempting to remove an existing profile.

Installing a profile and starting your plan’s validity are different steps. Activation rules vary by plan. Follow your purchase instructions to understand when validity begins and which settings to use at your destination.

Confirm you are within your plan’s coverage area, the plan has data remaining, and the eSIM line is enabled and selected for mobile data. Follow your plan’s instructions for data roaming and network settings. If it still does not connect, contact support with your destination, device model and order reference.

Check the image is clear and fully visible. You can display the QR code on another screen or use the manual details supplied with your plan. If you see an already-used or invalid-code error, contact support rather than deleting your installed eSIM.

Check your remaining data and your plan’s speed or fair-use conditions. Signal strength, location and network congestion can affect performance. If the problem continues, share the location and any error message with support.

Look through the SIM or cellular settings on your device for the profile you installed. If it is missing, contact support with your order details. Do not assume the same QR code can be used again; reinstallation depends on the plan.

Sign in to your account, open My eSIMs, and select Manage on the relevant plan. The details page shows the information and management options available for that eSIM.

Your ICCID identifies the eSIM. It is displayed alongside your eSIM in your account. Share it only with trusted support channels when needed to identify your plan.

Open your eSIM details to check for available top-up options. Availability varies by plan. Review coverage, data and validity before purchasing additional data.

Contact support before deleting a profile or moving to another device. Transfer and reinstallation options depend on the plan. Deleting a profile from your device does not necessarily cancel an order or make its QR code reusable.

Check your spam folder and confirm the email address used for your purchase. Sign in to see whether the eSIM appears in your account. If you still cannot find it, contact support with your order reference.

Sign in and open Invoices to see the purchase records available for your account.

Contact support with your order reference and a description of the issue. Refund eligibility depends on the applicable terms and the status of your plan.

Checkout shows the payment methods available for your order. If you have a promo code, apply it before completing payment and check the updated total. If payment fails, check your billing details and contact your payment provider or our support team.