If you bought your device from a mobile network provider or carrier, it might be locked to their network. This restriction prevents you from connecting to other networks.
A network or carrier-locked device cannot support an eSIM. To use an eSIM, you’ll need to contact your mobile network provider or carrier and request them to unlock your device.
If your device has been unlocked recently, your carrier might have temporarily disabled eSIM support as a security measure. In such cases, you should contact your mobile network provider or carrier to lift these security settings.
For any questions, please reach out to support. We’re here to assist you.
