1. APPLICATION OF TERMS AND CONDITIONS

These Terms and Conditions govern all services provided by WowoSim, hereafter referred to as “WowoSim,” regarding the resale of prepaid eSIM services. These conditions are available at WowoSim’s Website.

Any variations to these terms are only valid if agreed in writing by WowoSim.

2. SERVICE DESCRIPTION

2.1. eSIM RESALE

WowoSim engages in the resale of prepaid eSIMs. Customers can register and purchase eSIMs through the WowoSim website or mobile application. Payments are facilitated via major processors like PayPal and Stripe using secure credit card processing.

2.2. CUSTOMER REGISTRATION TO USE SERVICES

To utilize WowoSim services, customers must agree to these General Terms and Conditions. Registration requires submission of personal information such as first and last name, billing address, and email address via the WowoSim website, application or affiliated service providers.

2.3. WOWOSIM COMMITMENTS

WowoSim endeavors to provide high-quality services but does not warrant uninterrupted or error-free service availability.

2.4. CUSTOMER OBLIGATIONS

Customers must not use the services for illegal, fraudulent, or harmful purposes or in a way that disrupts the network. Failure to comply may lead to service suspension, during which time charges will still apply.

2.5. DEVICE COMPATIBILITY

It is the customer’s responsibility to ensure their device supports eSIM technology and is not network-locked. Compatibility may vary by carrier and country, and customers should verify their device compatibility at the point of sale.

3. COMMENCEMENT, DURATION, AND TERMINATION OF AGREEMENT

The service agreement commences upon order completion via WowoSim’s website or app and requires active customer management of the eSIM. Termination occurs upon eSIM deletion or data package expiry.

4. FEES AND PAYMENT

4.1. PAYMENT TERMS

Payments are accepted via major credit/debit cards primarily in USD. Transaction security is ensured by WowoSim’s payment processors.

4.2. USAGE FEES

Fees include VAT unless stated otherwise. Customers may not offset charges against claims unless these are legally verified or uncontested.

5. DELIVERY

Purchased eSIMs appear under the “My eSIMs” tab on the WowoSim website or app. Installation instructions are accessible through the customer’s WowoSim account as well as through the website.

6. REFUND, CANCELLATION, AND MODIFICATION POLICY

Wowosim is committed to ensuring customer satisfaction. This document delineates the terms under which refunds and cancellations may be requested and will be processed. We aim for transparency and fairness in enforcing this policy.

6.1. Refund Eligibility

• Pre-Activation Refunds:
  • Full Refund: A full refund is available if the eSIM has not been activated and the request is made within fifteen (15) days of purchase. Customers must ensure that the eSIM profile has not been downloaded or installed.
  • Cancellation Request: Customers desiring to cancel and request a refund should contact our customer service through live chat or email at support@wowosim.com.
• Post-Activation Refunds:
  • Technical Issues: In the event of technical difficulties that significantly impair the use of our services and cannot be resolved by our support team, customers may be eligible for a partial refund or an alternative form of reimbursement, assessed on a case-by-case basis. Documentation or proof of the issue may be required.
  • Service Inaccessibility: If access to our network is unattainable due to compatibility issues with your device that were not disclosed prior to purchase, you may be entitled to a partial refund or an alternative form of reimbursement, evaluated on a case-by-case basis.

6.2. Non-Refundable Circumstances

• Data Consumption: Services already utilized, where data has been consumed, are not eligible for refunds.
• Promotional Items: eSIMs purchased during promotional periods or at discounted rates are considered final sales and are ineligible for refunds, except where issues are attributable to faults in Wowosim’s services.
• Incorrect Purchases: The responsibility for selecting an eSIM compatible with both the device and coverage requirements lies with the customer. Refunds or exchanges for incorrect purchases may be refused.

6.3. Cancellation Process

• Before Activation: Orders may be canceled any time before activation without incurring charges, and a full refund will be issued.
• After Activation: Cancellations are generally not accepted once the eSIM is activated, as the service is considered rendered. Exceptions may be granted under extraordinary circumstances.

6.4. Processing Refunds

• Timeline: Refunds approved will be processed within fifteen (15) business days to the original method of payment. The actual timing for the refund to appear in your account may vary depending on your payment provider’s policies.
• Method of Refund: Refunds will be issued to the original payment method unless otherwise specified.

6.5. MODIFICATION

Purchased eSIM packages are non-modifiable post-purchase.

7. LIABILITY AND WARRANTY

WowoSim disclaims liability for interruptions and does not guarantee uninterrupted service. Warranty claims must be directed through customer support.

For further inquiries or assistance, customers should contact WowoSim support at support@wowosim.com.